Last Updated: Feb 10, 2026

At Mehu Innovations LLP, we stand behind the quality of our products. If you’re not completely satisfied with your purchase, we’re here to help.

1. General Return Policy

You have 30 calendar days from the date of delivery to return most items purchased from Mehu Innovations. To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging.

Different products may have different return eligibility criteria. Please check the product page or category-specific return policy for detailed information.

2. Return Eligibility

To be eligible for a return, please make sure that:

  1. The item was purchased within the last 7 days (or applicable return window for your specific product).
  2. The item is in its original condition.
  3. The item is in the original packaging with all tags attached.
  4. You have the receipt or proof of purchase.

3. Category-Specific Return Windows

Product Category Return Window Condition Requirements
Gift Items 7 days Unopened or defective only
Mobile Accessories 7 days Unworn with tags attached
Toys 7 days Unused in original packaging

4. Return Process

  1. Initiate Return: Log in to your account and select the items to return.
  2. Package Items: Pack items securely with all tags and original packaging.
  3. Ship & Refund: Ship the package and receive your refund after processing.

For detailed step-by-step instructions, please refer to the Return Process section in your account dashboard.

5. Return Shipping Options

  1. Free Return Shipping: Available for most items. Print the prepaid return label from your account.
  2. Drop-off Points: Return items at any of our partner drop-off locations nationwide.
  3. Pickup Service: For large items, schedule a pickup (additional fees may apply).

6. Refund Information

Once your return is received and inspected, we will credited your refund according to the original payment method. Refund times may vary based on your payment provider.

Payment Method Processing Time Additional Information
Credit/Debit Card 5-7 business days After return is approved
Store Credit Immediate Available in your account
Bank Transfer 7-10 business days Depends on your bank
Digital Wallets 3-5 business days PayPal, Google Pay, etc.

Original shipping charges are non-refundable unless the return is due to our error.

7. Partial Refunds

We may issue partial refunds for items that show signs of use, missing parts, or damaged packaging. Restocking fees may apply for certain categories.

8. Exceptions & Special Cases

Non-Returnable Items:

  1. Personal care items and cosmetics (if opened or used)
  2. Intimate apparel, swimwear, and undergarments
  3. Downloadable software or digital content
  4. Gift cards and e-gift certificates
  5. Custom-made or personalized items
  6. Items marked as “Final Sale” or “Non-Returnable”
  7. Products with tampered or missing serial numbers

Damaged or Defective Items:

If you receive a damaged or defective item, contact Customer Service within 48 hours of delivery. We may request photos for verification. Depending on availability, we offer:

  1. Replacement of the same item
  2. Store credit for the purchase amount
  3. Full refund to the original payment method

International Returns:

For international orders, customers are responsible for return shipping costs and applicable customs duties. Contact our International Support team for instructions before returning items.

9. Important Notice

Attempting to return items that do not meet policy criteria may result in rejection and reshipment at your expense. Additional shipping charges may apply.

10. Replacement and Exchange policy

We have 7 day replacement and exchange policy; if the replacement and exchange is accepted, the product will be delivered within 5 days

11. Frequently Asked Questions (FAQs)

How do I check the status of my return?

You can check your return status under “My Orders” → “View Return Status.”

What if I received a gift and want to return it?

Gift returns require the order number and buyer’s email. If unavailable, contact Customer Service. Refunds are typically issued as store credit.

Can I exchange an item instead of returning it?

We currently don’t offer direct exchanges. Please return the item for a refund and place a new order for the replacement.

What if my return is rejected?

You’ll receive an email explaining the reason (e.g., item used, damaged, or late). Contact Customer Service if you believe this was an error.

Do I need to return all items in my order?

No, you can return individual items by selecting them during the return initiation process.